Refund and Return Policy

Thank you for shopping at ThemeWordPress.org. We take pride in the quality of the WordPress themes we offer. Understanding that sometimes a product may not fulfill your needs, we have outlined our refund and return policy below.

Return Policy

Eligibility for a Return:

  • You must request a return within 14 days of the purchase date.
  • The theme must be unused and not activated on any website.
  • Customized or modified themes are not eligible for a return.

How to Initiate a Return:

  • Contact our customer service team via the support section on our website.
  • Provide your transaction details and a brief explanation for the return.
  • Our team will guide you through the process and provide any necessary forms.

Refund Policy

Eligibility for a Refund:

  • Refunds are only available for themes that have not been downloaded or activated.
  • You must request a refund within 14 days of the purchase.

Process for Refunds:

  1. Notification: Notify us of your desire to refund by contacting our support team.
  2. Verification: Our team will verify the non-activation and non-use of the theme.
  3. Processing: Once verified, the refund will be processed to your original method of payment within 7-10 business days.

Non-Refundable Items

  • Downloaded or activated themes cannot be refunded.
  • Custom or modified themes, due to their customization for specific users.

Exchange Policy

  • If you encounter technical issues with the theme, we offer exchanges rather than refunds.
  • You can exchange your theme for another of equal or lesser value if reported within 14 days.

Additional Information

  • We reserve the right to make changes to this policy at any time.
  • Please ensure that you understand the compatibility and requirements of the themes before purchase.

For any further assistance, please contact our customer support. We are here to help ensure that your experience with ThemeWordPress.org is positive and satisfactory.